I am giving these people zero stars. My husband bought me a very expensive anniversary ring at this store. Because he wanted to surprise me, he had me come in under the guise of fixing another ring of mine. While I was discussing how I wanted to fix the ring I brought in, I had an hour discussion with the sales person about how I can't wear wide thick bands due to a disease I have that causes inflammation. I went into great detail about this, yet when my husband came in to pick out a ring, the very same woman encouraged him to make a special order and design a ring himself. The ring is very wide and thick. I can't even bend my finger without pain. As soon as he gave it to me, we called the store. They said they will not fix it, will not let me pick out one that fits because it was a special order. So my husband spent thousands, being led by this saleswoman, and they won't make this right. They didn't even offer to look at it and try to help us solve the problem. I now have a beautiful, but unwearable, very expensive ring. Spread the word. They don't stand behind what they sell, lead people who know nothing about jewelry towards ordering something that can never be exchanged or fixed.
Wallace Jewelers Inc is a US Jewelry Store based in Wheeling, Ohio. Wallace Jewelers Inc is located at 1086 E Bethlehem Blvd, Wheeling, WV 26003, USA.
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